Data We Gather

When you reach out for corporate floral arrangements or gifts, we collect information you share willingly. This includes your name, business name, email, phone, delivery addresses, and any specific floral requirements. We also gather payment details when you place orders, though processed securely by our payment partners.

For corporate clients, we may obtain extra business details like company registration data, preferred delivery timelines, and budget needs to tailor our services to your business.

Our site automatically gathers technical data when you visit, such as IP address, browser type, device details, and navigation paths. We use this to enhance site performance and understand how clients discover our services.

How We Use Your Information

We use your information mainly to fulfill orders and deliver excellent customer service, including processing orders, coordinating deliveries, creating custom arrangements, and communicating about your service needs.

We also use information to improve our services and website experience, helping us identify which corporate floral options are most valuable to clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

Stem & Story Studio respects your privacy and does not sell your personal data to others. We share information only as needed to deliver our services or when legally required.

We may share essential information with trusted service partners who assist in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We prioritize safeguarding your personal data and apply suitable technical and organizational safeguards to shield it. This encompasses safe data storage, encrypted transmissions, and restricted access to personal information by authorized personnel only.

Although we employ robust security measures, no online transmission method is entirely risk-free. We regularly update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights concerning your personal data. In line with applicable laws, you may be entitled to view, rectify, erase, or limit how your information is used.

To exercise these rights, reach out using the contact details at the policy's end. We will respond within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.

Cookies and Site Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our pages. Cookies help us store your preferences and assess site performance.

You can adjust cookie preferences in your browser settings. However, disabling certain cookies may affect how the site functions. For more details about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only Stem & Story Studio and our site. We are not responsible for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party sites you visit through links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial updates are made, we will adjust the "Last Updated" date at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.